Information about returns

As a consumer, you have the right to withdraw from the delivery of a distance sale. Below you will find important information that you should know as a consumer.


When purchasing one or more products from Zeroparts, you as a consumer have the option of dissolving the agreement without giving any reason during 14 days. This cooling-off period starts on the day after receipt of the product. During the cooling-off period, you as a consumer must handle the product and the packaging with care. You will only unpack or use the product to the extent necessary to assess whether you wish to keep the product.

Request a return

Do you want to return a product? Please use the following page: Register return

Cost of return

If you return an order, you only pay the costs of the return. The refund is the amount of your purchase including the shipping costs incurred at the time of purchase.

Payment of return amount

As soon as your return has been received by us in good order, Zeroparts strives for a payment within 2 working days.